Returns

At PST Manufacturer INC, we want you to be completely satisfied with your purchase. Our return policy extends for a period of 30 days from the date of delivery. To qualify for a return, the item must be in its original, unused condition, and it should be returned in the original packaging.

To initiate a return, you must provide proof of purchase, such as a receipt. Please note that returns should not be sent back to the manufacturer.

There are specific circumstances where only partial refunds may be granted:

– Items that are not in their original condition, have been damaged, or are missing parts for reasons not attributable to our error.

– Items returned more than 30 days after delivery.

Refunds (if applicable)

Once we receive your returned item and it undergoes inspection, we will send you an email notifying you of the status of your refund. If your return is approved, your refund will be processed, and the credit will be applied to your original method of payment. The time it takes for the refund to appear on your account may vary depending on your payment method and financial institution.

Late or Missing Refunds (if applicable)

If you have not received your refund as expected, we recommend taking the following steps:

– Double-check your bank account for any pending refunds.

– Contact your credit card company, as there may be a processing delay on their end.

– Get in touch with your bank, as there can be processing times involved.

– If you’ve taken these steps and have not received your refund, please reach out to us at info@pstmanufacturer.com.

Exchanges (if applicable)

We offer exchanges only for items that are defective or have arrived damaged. If you require an exchange for the same item, please email us at info@pstmanufacturer.com or call at 804 660-5227 and provide details about the issue. We will guide you on the exchange process and provide further instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to present to you later, the refund will be credited to the original payment method used for the purchase, and the gift giver will be informed of the return.

Shipping

To return your product, please mail it to: 626 NAVAL BASE RD STE 101, NORFOLK, AV 23505

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